About kea
Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $26 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world’s commerce by empowering restaurants to operate more intelligently and own their relationship with customers. The first product in our platform, kea Voice, takes orders over the phone at a high level of efficiency and consistency so that restaurants can focus on making delicious food. That's a win-win!
Our Commitment as a team
At kea, we live our values--we are committed to innovation while moving as one unit at high velocity. We are compassionate and care for others. We are open and transparent. We play to win the long game. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!
About the role
kea is looking for an Account Manager to join our growing team. You should be well versed in working with restaurant operators from onboarding to building long-term relationships with customers that have resulted in the expansion of accounts. You’ll be responsible for re-enforcing the various benefits of our voice ordering solution to several stakeholders ranging from Cashiers to Corporate executives who make purchasing decisions and can solve various problems on the fly. There are many ways we have been able to land and expand our product offering within restaurant chains and we want you to come help build a repeatable process alongside our sales & accounts team. This role wears many hats but is focused on the retention of current accounts and new growth from within our customer base, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.
What your day-to-day looks like
- Engage and build relationships with restaurant Operators that are leveraging our voice-ordering solution
- Design and continuously iterate on a quick and easy onboarding process
- Collaborate with the sales & accounts team to fine-tune our sales strategy
- Collaborate with the product development team to ensure the customers' needs are being met
- Participating in trade shows, traveling to meet clients old and new, and constantly building relationships
What sets you up for success
- 2+ years of Account Management experience at a startup or SaaS company
- End-to-end experience with onboarding, implementation, and account management post deployment
- Ability to generate and communicate reports to clients effectively - a strong sense of numbers and Excel proficiency a plus
- Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
- Understanding the basics of software being utilized and being able to demonstrate that in a way that IT, Ops, and C-Suite can understand
- Proficiency in writing content that seamlessly gets the client to understand and execute on next steps
- You enjoy helping to define objections and coming up with honest and creative solutions to meet customers' needs
What we offer:
- Generous stock option plan
- 100% employer-paid medical and mental health care benefits. Vision and dental are also available.
- Unlimited PTO
- Remote work
- 401K
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture